In the event of a technical problem, there are several Do -It-Yourself fixes to minimize the impact of a localized issue. Prior to contacting our support staff, please walkthrough these troubleshooting steps. This may resolve the issue and save time for both the user and the taxpayer.
- Log out of Web1040 Pro and close all browser sessions. Re -open the internet browser and log back into the software.
- Switch to another internet browser. Open the new internet browser and log into the software.
- Reboot the device being used. Re-open the internet browser and log back into the software.
- Clear your internet cache (temporary internet files) under your internet browser settings.
- Enable Java Script and allow pop-ups within your internet browser settings.
- Disable any internet add-ons that raise security settings and add myweb1040pro.com to your browser’s trusted sites.
- Check all physical connections to your computer – including the printer, network connections, and internet cables.
- If your internet connection is down, you will not be able to access the tax program. Check your internet connection by going to any website other than your home page and the Web1040 Pro site. Contact your internet service provider for assistance in re-establishing your connection.